Describe the online business beyond the website
An e-commerce company should identify what it sells, who owns the inventory, where goods are stored, how orders are fulfilled and which entity is the merchant of record. A professional storefront is useful evidence, but the bank must understand the contracts and money flow behind it.
Distinguish direct retail, marketplace sales, subscription commerce, print-on-demand, dropshipping and digital products. Each model has different suppliers, delivery evidence, returns and processor relationships. If the company also provides marketing or platform services, separate those revenues.
Avoid launching with placeholder products and unsupported sales projections. Product catalogues, supplier agreements, fulfilment arrangements, marketplace accounts and test orders help show that the model is operational.
Explain payment processors and settlement descriptors
Name each card acquirer, processor, marketplace or wallet expected to send funds. Identify the contracting entity, settlement country, payout currency, schedule, reserves and fees. The sender appearing on the bank statement may be the processor rather than the individual customer, so this must be explained in advance.
Provide processor applications, agreements, dashboards or statements where available. If a platform account is not yet approved, say so and explain the intended sequence. A Georgian bank account does not guarantee acceptance by Stripe, PayPal, Amazon or another third-party platform.
Multiple storefronts, brands or domains should be linked to the same legal entity clearly. Undisclosed websites or processors can make later deposits appear unrelated to the declared activity.
Products, suppliers and fulfilment
Identify principal product categories, manufacturers or wholesalers, wholesale cost, retail price and expected margin. Regulated goods, supplements, cosmetics, medical products, alcohol, tobacco, weapons-related products and branded goods may require licences, certificates or distribution authority.
For inventory held abroad, state warehouse and fulfilment locations and provide agreements. Dropshipping businesses should show how suppliers receive orders, who is responsible for quality and returns, and why delivery times are commercially acceptable.
Digital products and downloads require a different evidence set: licence rights, content ownership, platform access, customer terms and measures against misuse. The bank should know whether payments represent goods, subscriptions or services.
Chargebacks, refunds and consumer obligations
E-commerce revenue carries refund and chargeback risk. Explain return periods, customer support, delivery tracking, dispute handling and processor reserves. High complaint rates or misleading marketing can threaten both processor and bank relationships.
Forecast gross sales separately from refunds, processor deductions and net settlement. The amount arriving at the bank may be lower than customer receipts, and statements should reconcile to processor reports.
Terms of sale, privacy notice and refund policy should name the correct company and reflect actual operations. Consumer-law obligations depend on customer markets and require specialist legal advice where necessary.
Forecast online sales and operating payments
State monthly order volume, average order value, sales countries, currencies, payout frequency and expected seasonal peaks. Outgoing payments may include suppliers, fulfilment, advertising, software subscriptions, contractors, taxes and refunds.
Advertising spend should be proportionate to projected revenue and funding. A new store forecasting high turnover without inventory, processor approval or marketing capital is difficult to explain. Existing stores should provide sales and payout history.
Avoid routing marketplace settlements through personal accounts or unrelated companies. The merchant, processor contract and bank-account holder should align unless a documented group arrangement explains otherwise.
Ownership, funding and e-commerce documents
Prepare company registry records, charter, ownership chart, directors, signatories and UBO information. Add storefront and domain ownership, supplier and fulfilment agreements, product invoices, processor documents, marketplace records, sales reports and customer policies.
Initial stock, advertising and platform costs may be funded by founders or investors. Trace each contribution and provide source-of-wealth evidence when requested. Customer prepayments should be supported by real orders and should not be used to disguise shareholder funding.
If the brand or domain belongs to a founder or related company, document the licence or transfer. Intellectual-property complaints or unauthorised branded products can create serious banking and processor risk.
E-commerce models requiring enhanced review
Banks may examine dropshipping, adult content, gambling-related products, supplements, high-return products, counterfeit risk, crypto payments, ticket resale, multi-level marketing and sales into sanctioned or high-risk markets more closely. Accurate classification is essential.
A processor’s willingness to onboard the merchant does not guarantee bank acceptance, and bank approval does not guarantee processor access. Each provider applies its own policy.
Disclose prior processor closures, excessive chargebacks or frozen reserves during feasibility review. Concealing operational history can create greater difficulty when statements are requested.
Georgia corporate account opening for online sellers
An eligible representative can apply in Tbilisi with company, owner and operating evidence. Our straightforward in-person corporate assistance starts from €300. Batumi appointments may be coordinated in advance where suitable.
Remote corporate opening is assessed individually and can require certified company records, a bank-specific PoA, video identification and original delivery. A live storefront and processor history can support the file but do not replace personal and corporate KYC.
After opening, monitor actual activity against the declared profile. Notify the bank when processors, brands, products, countries or turnover change materially and retain settlement and fulfilment records.